TALENT RELATIONSHIP SUPERVISOR
The Talent Relationship Supervisor’s role within the office helps to support sales by utilizing effective interviewing and evaluation procedures, determining the delivery of our product in a timely manner, and providing quality service. Additionally, she/he has the responsibility to recommend changes in both systems and processes within the office that will enhance productivity and effectiveness in the customer service area.
SUMMARY OF RESPONSIBILITIES
1. Screen, test, interview, reference check and provide orientation to prospective temporary employees.
2. Handle customer orders courteously and efficiently and to fill them with the best temporary employees available.
3. Initiate and follow-up telephone sales calls on prospective or current customers.
4. Constantly develop and maintain a sufficient supply of temporary workers needed to fill the jobs of the office.
5. Protect the confidentiality of all HSS client and employee information.
6. Prepare and submit various reports concerning office activity.
7. Problem solve/troubleshoot any client situations that may arise during the course of business.
8. Ability to close on T-R orders for buyout by demonstrating the features and benefits of T-R and comparing profitability of buyout vs. remaining on HSS payroll.
9. Ability to negotiate higher GP on orders by selling skills of qualified candidates and benefits of Helpmates’ service.
10. Communicate with other offices in a positive and supportive style, to maximize the relationships, in order to improve sales and profitability.
11. Recruit and provide candidates for Customer Service positions.
12. Continuously strive to find ways to improve operations; pass suggestions on to the Operations & Training Coordinator.
13. Ensure and maintain a positive and cohesive Customer Service team effort.
14. Supervise and ensure the timely handling of all orders received and verify that all call backs and other standards are being met at all times.
15. Be responsible for proper documentation of all work; including applications, orders, reports, time sheets, etc.
16. Ensure proper use of SkilMatch.
17. Organize and prioritize own workload to meet current needs.
18. Any additional responsibilities, as assigned by the Talent Relationship Manager/Branch Manager.
19. Must adhere to all policies and procedures as outlined in the Helpmates Staffing Services Policy
and Procedures Manual and Employee Handbook.
20. Attend weekly customer service/branch meetings.
21. Prepare activity report for TLC reviews as requested by CS/Territory/Branch Manager.
22. Input applications and job orders on a timely manner.
23. Run daily, weekly, monthly reports as requested by CS/Branch Manager.
EXPANDED DUTIES & RESPONSIBILITIES
RECRUITING & RETENTION
1. To seek new methods of recruiting employees to fill jobs.
2. To implement methods and programs directed towards improving the retention of temporary employees.
3. To implement and maintain the temporary applicant recruiting program.
4. To properly orient all qualified applicants so as to maintain rapport with the employees and to insure quality services to clients.
5. To properly supervise the activities of the temporary employees to retain those who perform and be able to take corrective or dismissive measures with those who do not perform. They establish our reputation.
6. To maintain current and inactive files of applicants and employees.
7. To handle the necessary paperwork (where applicable) in the separation of employees.
8. To write and submit classified advertising, as directed, for the purpose of recruiting employees.
9. To implement the skill marketing program in the office and ensure its application on a daily basis.
10. To have knowledge of determining Helpmates quality by assessing the skills, experience, availability and work style of an applicant.
11. Assist temporary employee with resume preparation when necessary.
1. To be aware of competitors’ activities in the market, including rates, and to take necessary steps to insure that HSS is competitive in the market.
2. To be aware of the various uses of temporary workers and to assist in the development of new ideas and applications of our services.
3. To make personal calls on all assigned accounts so as to familiarize oneself with the clients’ business and types of workers.
4. To strive to increase the rapport between HSS and all of its clients.
5. To be in daily contact with the CS Manager/Territory Manager/Branch Manager, so that each will be aware of the others’ activities and exchange information on particular clients so that a team effort is involved in both selling and servicing these clients.
6. To correspond with clients, where needed, to furnish information, express gratitude for business, or regrets for inability to fill an order or for a job done unsatisfactorily.
7. To assist in the maintenance of sales records of specific clients so that appropriate steps can be taken to further increase business from these clients.
8. To follow guidelines established by the company in rate-making and wage administration so as to achieve the maximum desired gross margin.
9. Attend on-site tours with Territory Manager when applicable.
10. Supply Territory Manager with leads gathered from interviews, temporaries, references, etc.
PROFESSIONAL SKILLS REQUIRED
1. Effective interpersonal skills in dealing with employees and clients.
2. Excellent verbal and written communication.
3. Self-motivation and initiative
4. Problem solving skills.
5. Ability to follow directives.
6. Attention to details.
7. Ability to follow-up and track a job to its completion.
8. Ability to prioritize.
9. Ability to work independently, as well as, in a team.
10. Ability to be multi-tasked.
11. An understanding of skill marketing and the basics of professional selling.
12. Effective time management.
13. Effective basic math skills and an understanding of the relationship of the numbers presented.
14. Basic computer skills (35wpm minimum).
15. Continuous personal and professional development of self through school, seminars, etc.
1. Four (4) years of college and one (1) to two (2) years business experience;
Two (2) years college and three (3) to four (4) years business experience
2. Must still be employed or have been employed in the last ninety (90) days
3. Must have a stable background, i.e., no more than two (2) jobs in the last sixty (60) months
4. Be available and willing to work nights and weekends, when necessary